Garrett Metal Detectors   United States
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Service Instructions

Procedures For Returning A Garrett Product For Service
(North American application only)


Garrett Metal Detector products are of the highest quality and are manufactured to stringent standards. On occasion, however, it is necessary to return detectors to the factory for inspection, analysis and repair. In this instance we ask of you the following so we may serve you better and more rapidly.


If you are sending a detector to the factory for service, follow the steps listed here OR complete the information form below.

1. Request Return Merchandise Authorization (RMA) number from Customer Service (sales@garrett.com or call 1-800-527-4011 Toll Free 8:00-4:30pm Monday-Friday CST).
       
2. Enclose a brief note with the detector and searchcoil which briefly details the problem you are noticing along with the RMA number.
       
3. Please PRINT your complete return shipping address including your name, address, zip code and a daytime telephone number.
       
4. Send the detector and searchcoil to:
       
    Garrett Metal Detectors
1881 W. State Street
Garland, Texas 75042-6797
Attn: Customer Service
     
5. Please indicate the following:
       
    a. If you desire an estimate of charges, if any, prior to the completion of the repair.
       
    b. Your method of payment of any charges. Do you wish us to call you for credit card information or do you wish to send a check? We do not ship C.O.D.
       
    c. How you wish the item returned; i.e., Parcel Post, UPS or expedited service such as UPS Red or Blue Label, or FedEx Priority/Overnight. Expedited shipping fees are the responsibility of the consignee, not the factory

Please Note:

- Garrett Metal Detectors are warranted for two years from the date of purchase. Sea Hunter products are warranted for one year.

- Return shipping charges on all detectors more than 90 days old are the responsibility of the customer. All repairs are warranted for a period of 90 days. Please check the operation of your detector upon receipt.

OR

Please print North America Service Center Repair Form (PDF), fill out and mail completed form with the detector and searchcoil.